Frequently Asked Questions

All products are 100% authentic and CE marked. Most products are produced in and coming from the European Community.

Most products shipped by Ellure Solutions will be carrying minimum 6 months remaining shelf life with some exceptions where we will inform customer about the expiry date on the product before customer makes an order.

We have been in the business for several years and have many clinics around the world as customers. We buy big volumes both from manufacturers and distributors and we can therefore sell the products to extremely competitive prices.

After an order has been placed, the order is binding for the customer unless Ellure Solutions cannot dispatch the products within 10 working days after receiving the order. In the case that Ellure Solutions cannot ship the products within 10 working days, you will be notified and have the choice to cancel the order.

Yes, we do have a minimum order quantity of 10 units, in a mix of any brand.

In Euros or USD. You have the option to choose.

If you are interested in wholesale prices for large volume purchase, please contact us at info@elluresolutions.com, or simply drop me a WhatsAppm message at +60108201900.

We accept bank transfers & Credit Card.

We ship daily from Monday to Friday. Orders received in weekends will be shipped the first following working day.

We ship to most countries world wide.

We usually use DHL, FEDEX or UPS. In some cases we use  airfreight for door to door services.

Shipping cost will be calculated specifically according to the weight and volume of the package for your desired shipping destination. The shipping cost will be visible on your order when you check out and before you confirm the order.

The maximum delivery time is sixty (60) working days, as established by law. The maximum delivery time to USA is sixty (60) working days, as established by USA customs. However, it is very unusual that a delivery will take more than 5-10 working days in Australia and 4-8 working days in America, Canada and Singapore. If a package is delayed or miss a scan we will open a case at our forwarders but we cannot resend or refund a package until after the sixty (60) working days.

Please note, it is the responsibility of the importer (customer) to know the rules and regulations of a country. If a package is stopped in customs, we advise you to contact your local customs office and either try to have the package released or reject it and have it resend to us. Once we receive the returned package, we will either resend the package or refund the amount of the products. Please note we only make a refund if we receive the returned package - we do not take responsibility of seized goods. Please note that this does not apply for undervalued goods.

Yes this is possible. But in the event that parcel is stuck in customs, we will not be responsible. For unofficial export invoices, products cannot be returned to sender, hence refund or reship is not possible for seized goods. Buyer bears full responsibility.

Your refund will be issued to the original bank account used to place the order. Shipping costs are not refunded. Please note that refunds can take up to 29 working days to show on your account due to varying processing times between payment providers. Contact your bank if you need to speed up the process.

Yes, please provide us with photo evidence of damaged product within 24 hours after receiving your package. We will have our team specialist evaluate the situation and come up with a solution.